We're Here to Help

FAQs

• 1. How to place an order from the website?
  Step 1: Start by clicking on your preferred item category. For example, if you're looking for bouquets, click on the 'Flowers' tab. Scroll through the options and click on your desired product.

  Step 2: On the product page, either click "Add To Cart" to continue shopping for tokens or "Buy Now" to proceed to checkout. Select add-ons if desired.

  Step 3: Review your selections by clicking the "Cart" tab in the top right corner of the web page. Next, click "Place Order."

  Step 4: Log in with your email ID as prompted. On the checkout page, provide the delivery address, choose the delivery date/time, and add a special message. Click "Review."

  Step 5: Verify your order and click "Proceed To Payment" to complete your purchase.

• 2. What are the different modes of payment available, and can payment be made through cash?
  To make this process convenient for you, we accept payment through Credit Cards, Debit Cards, Digital Wallets, UPI and Net Banking. However, we do not offer the cash on delivery option for ordering.
• 3. I am not able to complete the payment. What should I do?
  If you're encountering this issue, it may be related to a connectivity problem. To resolve this, ensure that you have a stable internet connection when placing your order. If the issue continues to persist, please don't hesitate to reach out to our dedicated support team at wecare@floweraura.com or give us a call at 9650062220.
• 4. In which cities do you provide song dedication service “Floral Notes”?
  Our Floral Notes service is provided only in Delhi NCR i.e. Delhi, Gurgaon, Noida
• 5. Can I place an order for delivery outside of India?
  Certainly! You can easily place an order for international delivery from our website and send thoughtful gifts to your loved ones living in the USA, Canada, Australia, and the UAE. Plus, we extend our services to other countries beyond these on specific occasions.
• 6. How can I check if FlowerAura provides delivery services in my city?
  Click on this link https://www.floweraura.com/flowers/deliverycities to check the list of cities where we offer doorstep delivery service. You can even streamline your search by clicking on the "Gift Finder" icon on the top right corner of the web page. This unique feature will allow you to explore only those gift options that cater to your delivery city and date. If you're curious about a particular product, simply click on it and enter your PIN code on the product's page to check for delivery availability.
• 7. The place I want to deliver my order to is not there in the listed cities. Can I still try for order delivery?
  If the city you want to send your order to is not on our list, we can still try to arrange the delivery in special circumstances. Nominal additional charges may apply in such cases. Please get in touch with our customer support team at wecare@floweraura.com for assistance or give us a call at 9650062220.
• 8. Will I be charged extra shipping charges?
  No, our standard gift delivery service to the listed cities comes at no extra charge. However, if you choose special delivery options or your delivery location is outside our regular service areas, there will be nominal additional charges. You can review the cities we deliver to by visiting this link: https://www.floweraura.com/flowers/deliverycities
• 9. Do you also deliver on Sundays and public holidays?
  Yes, FlowerAura's services are operational even on Sundays and public holidays, with the exception of uncontrollable situations such as adverse weather conditions or civil disturbances like strikes.
• 10. What about any discount on bulk orders?
  We are open to discussing this matter regarding potential discounts on bulk orders. So, feel free to inquire by reaching out to us via email at wecare@floweraura.com or by calling us at 9650062220.
• 11. What is the benefit of setting up an account on FlowerAura?
  You'll gain exclusive access to our special offers and discounts! You'll also receive timely notifications about our ongoing deals, especially during specific occasions like Diwali, Holi, Bhai Dooj and more. This way, you won't ever miss out on getting the perfect gifts for your loved ones, that too, at the best prices.
• 12. How will I know if my order has been delivered?
  You will receive a confirmation email once your order has been delivered. Additionally, you can log in to your FlowerAura account to check the status of your order.
• 13. Is it possible to cancel my order, and if so, what is the procedure?
  Cancellations are accepted but only within 24 hours of order placement. To initiate a cancellation, please contact us at wecare@floweraura.com from the same email address that was used for placing the order. Also, make sure to specify your order number in your email.
• 14. Is FlowerAura on Facebook?
  Yes, FlowerAura is on Facebook! You can follow our page at https://www.facebook.com/floweraura for the latest updates and a sneak peek into what happens behind the scenes.
• 15. Can I order a customised bouquet for my loved one?
  If you have something special in mind regarding the bouquet you want, please don't hesitate to reach out to us at wecare@floweraura.com or give us a call at 9650062220. We'd love to hear your ideas and see whether we can make them a reality.